A user asks a question covered by your documents, and no topic matches. What can answer it?
Why B is the answer
Generative answers from knowledge sources
Generative AI and knowledge sources handle questions that topics do not cover.
In detail
- Generative answers use your knowledge sources when no topic matches.
- Good documents matter more than more topics.
Use case
An illustrative scenario, not a real incident.
Staff ask about expenses, and no topic exists. Generative answers find it in the policy documents.
See it in different ways
flowchart TD
A["User message"] --> B{"Matches a topic?"}
B -->|Yes| C["Run the topic"]
B -->|No| D{"Answer from knowledge?"}
D -->|Yes| E["Generative answer"]
D -->|No| F["Fallback topic or handoff"]stateDiagram-v2 [*] --> Message Message --> Topic: a topic matches Message --> Knowledge: covered by knowledge sources Message --> Fallback: nothing can answer Topic --> [*] Knowledge --> [*] Fallback --> [*]
flowchart LR S0["Question"] --> S1["No topic matches"] --> S2["Search knowledge"] --> S3["Generated answer"]
Key point: Generative answers cover questions with no topic.
Why the other options are wrong
- A. A service level agreement
- An SLA is a contract.
- C. A deployment pipeline
- A pipeline moves solutions.
- D. A managed environment that has been set up just for this agent
- An environment does not answer questions.