Sales staff use local product names that Copilot does not understand. What do you design?
Why C is the answer
Business terms for Copilot
Business terms tell Copilot what your organization's own language means, so it can understand local product names.
In detail
- Business terms teach Copilot your organization's language.
- Maintain the terms as the business changes.
Use case
An illustrative scenario, not a real incident.
Sales staff call a product "the blue line", and Copilot misses it. Business terms teach it what that means.
See it in different ways
mindmap
root((Grounding data))
Accuracy
Relevance
Timeliness
Cleanliness
Availability
Access controlflowchart LR S0["Collect the terms"] --> S1["Define them"] --> S2["Copilot uses them"]
Key point: Business terms teach local language.
Why the other options are wrong
- A. A larger capacity
- Capacity does not teach terms.
- B. A longer system prompt on each agent
- Repeating terms in every agent is hard to maintain.
- D. A second environment
- An environment does not teach terms.