A reusable AI step must summarize a case inside a flow. What fits?
Why C is the answer
A prompt action in Copilot Studio
A prompt action in Copilot Studio is a reusable AI step, which a flow can call to do work such as summarizing.
In detail
- A prompt action is a reusable AI step that can run inside a flow.
- Test the prompt with real cases.
Use case
An illustrative scenario, not a real incident.
A flow summarizes each case before a manager reviews it. One prompt action does that, and other flows reuse it.
See it in different ways
stateDiagram-v2 [*] --> Message Message --> Topic: a topic matches Message --> Knowledge: covered by knowledge sources Message --> Fallback: nothing can answer Topic --> [*] Knowledge --> [*] Fallback --> [*]
flowchart LR S0["Case in flow"] --> S1["Prompt action"] --> S2["Summary"] --> S3["Next step"]
Key point: Prompt actions are reusable AI steps.
Why the other options are wrong
- A. A deployment stage
- A stage is part of deployment.
- B. A Power BI paginated report
- A paginated report does not run inside a flow.
- D. A Dataverse view of recent cases
- A view does not summarize.