What should a rollout plan include for an agent with real business impact?
Why B is the answer
A pilot, success measures and a rollback plan
A staged rollout limits risk and shows whether the agent works.
In detail
- A pilot, success measures and a rollback plan keep the risk contained.
- Agree in advance what would trigger a rollback.
Use case
An illustrative scenario, not a real incident.
A company pilots a claims agent with one team, tracks accuracy, and keeps the old process ready as a fallback.
See it in different ways
stateDiagram-v2 [*] --> Pilot Pilot --> Measure Measure --> Improve: low ratings on a topic Improve --> Measure Measure --> Expand: targets met Measure --> Rollback: serious problem
flowchart LR S0["Pilot"] --> S1["Measure"] --> S2["Expand"] --> S3["Rollback ready"]
Key point: Stage the rollout.
Why the other options are wrong
- A. A single test by the person who built it
- One test by the builder is not enough.
- C. A launch to everyone on the first day
- A launch to everyone risks everyone.
- D. A plan to remove monitoring after launch
- Monitoring is needed most after launch.