An agent is unsure about a refund above its limit. What should it do?
Why D is the answer
Escalate to a person, with its reasoning
Clear escalation keeps people in control.
In detail
- Escalate with the reasoning, so a person can decide.
- Give the person context.
Use case
An illustrative scenario, not a real incident.
A refund above the limit goes to a person, with the agent's reasoning attached.
See it in different ways
sequenceDiagram participant G as Agent participant H as Human participant S as System G->>H: Proposed action and reason H-->>G: Approve or reject G->>S: Run if approved
sequenceDiagram
participant A as Agent
participant H as Reviewer
participant S as System
A->>H: Action, reason and likely effect
alt Approved
H->>S: Run
else Rejected
H-->>A: Stop
endflowchart TD
Q{"Is the refund within its limit?"}
Q -->|"Yes"| A0["Proceed"]
Q -->|"No"| A1["Escalate with reasoning"]Key point: Escalate beyond limits.
Why the other options are wrong
- A. Approve it, to keep the customer content
- That ignores its limit.
- B. Reject it, with no reason or record
- That gives no route forward.
- C. Retry until the model becomes confident
- Retries do not create authority.