Help content should come from your own articles. What do you recommend?
Why A is the answer
Adding knowledge sources to in-app help
Adding knowledge sources to in-app help lets it answer from your own articles.
In detail
- Knowledge sources let in-app help answer from your own articles.
- Keep the articles current.
Use case
An illustrative scenario, not a real incident.
An app's help panel answers from generic text. Adding the firm's articles as knowledge sources makes it answer from them.
See it in different ways
stateDiagram-v2 [*] --> Message Message --> Topic: a topic matches Message --> Knowledge: covered by knowledge sources Message --> Fallback: nothing can answer Topic --> [*] Knowledge --> [*] Fallback --> [*]
flowchart LR S0["Choose articles"] --> S1["Add as knowledge sources"] --> S2["Help answers from them"]
Key point: Knowledge sources shape in-app help.
Why the other options are wrong
- B. Linking to a general search engine
- A search engine is not your content.
- C. Answering from the model alone, with no sources
- The model alone does not know your articles.
- D. Removing the help panel altogether
- Removing help leaves users stuck.